If you are not satisfied with any aspect of our service, we would like you to tell us your concerns to enable us to address them. You can contact us by e-mail: firstname.lastname@example.org or telephone at: +1 619 900 1666
Like any good company, FirstStep Communications is dedicated to providing exceptional
customer service and customer satisfaction. Our team of customer service agents reach out to
as many as 1,000 potential referrals a day, five days a week. Since our conception, we have
experienced fewer than ten who expressed dissatisfaction with our service. We take great pride
in this record and do all we can to improve upon it.
Upon receipt of your complaint we will do our best to resolve your complaint in the shortest
possible period. We will send you an acknowledgement of receipt of your complaint and let you
know who is dealing with it within 24 hours.
We will write to you (or call you if you prefer) within two weeks to let you know what action we
plan to take and give you an estimate of the date by which we expect our investigation to be
We will write to you again, no later than four weeks after receiving your complaint, to let you
know the outcome of our investigations, or, if our investigation is not yet complete, when we
expect to complete it.
If for some reason we have been unable to reach a resolution at this stage and further
investigations are required, we will write to you at this stage informing you of the reasons for
the delay and your options.