FirstStep Communications is a 150 seats multi-channel resource center providing world-class offshore cohesive Customer Contact, BPO, Marketing, Advertising & Trade solutions to the Financial Services and Communications industry in US. Our customized solutions include 24/7 inbound customer services, Outbound telemarketing operations Social Media Marketing, Web Development & Search Engine Optimization. We act as a unified extension of our client’s operations, providing radical cost efficiencies, evident quality and performance amplifications.
FirstStep Communications was founded to provide Quality services upholding industry standards by a group of experts who have excelled in the industry in the past decades in international market.
The company management brings over 45 years of professional experience in the BPO & Marketing industry, working for various American clients and is committed to excel in operational performance and productivity by aligning people, processes and technology practices
With FirstStep Communications, outsourcing is not just about cutting costs and saving money. It is about how to do things quicker, more efficiently, getting to the market faster than your competitors, maximizing workforce flexibility and gaining access to highly qualified employees. Work with us and see how your profits grow.
Our clients access our world-class expertise through a team of highly qualified professionals, with in-depth training, ongoing professional development, performance-driven programs, and a demonstrated retention strategy; our staff is well-versed in both outsourcing best practices and in our clients' business practices, culture, and needs.
Our processes and solutions are designed to support companies of any size with their essential non-core outsourcing needs. Our best-practices approach spans all industries with dedicated teams that draw upon the resources of the corporation, but operate as independent business units - a small company approach that translates to responsive service and a genuine commitment to exceeding our clients' expectations.
Customer satisfaction resonates throughout the entire organization. From customer service representatives to Developers and from the client services team to the executive team, each employee is educated on the importance of consistently delivering the high quality of customer contact our clients require. We determine the best techniques and solutions for measuring customer satisfaction, which can include our own as well as third-party and client-based systems. We offer real-time call monitoring so that our customers - and our own team - can survey the effectiveness of our people and measure customer satisfaction.
Whether exceeding client revenue goals through accounts receivable management or improving customer satisfaction and loyalty through customer relationship management, our team of customer contact professionals make, exceeding client expectations their number one goal. Our incentive based culture ensures that the team is highly motivated to reach our clients' objectives and provide the top quality customer contact they require.
CSR in action was a great experience despite the difficulties we faced at first. Most importantly, I acquired additional people skills while working with other participants who have different personalities, preferences, and attitudes.